You’ll receive an email invitation from an admin asking you to join Transform®. To do this you need to:

  • Download the Transform® app from the app store on your device

  • Click “Accept Invite” on the email

If you haven’t downloaded the app on your phone yet, you’ll be taken to a web page to redeem your invite, set up your account and log in. You can continue in the browser, but we recommend downloading the app for the best experience. If you do set up your account via the browser, you can use the same details to log in to the smartphone app when you install it.

Don’t have the Transform® app yet?

You’ll need to download it onto your phone from the Apple App Store or Google Play.

If you already have the app downloaded, click “Accept Invite” in your invite email. If you’re an iOS user, the app will open automatically. If you’re an Android user, you’ll be given the choice to open the link via the installed browser on your smartphone, or via the app. We recommend continuing with the app.

How do I confirm my email and sign in?

  1. When the app launches, you’ll see the “Redeem Invite” screen

  2. Add your email address (the one which you received your invitation to) and the contact number you gave to the admin who invited you - these details need to match

  3. Add your date of birth 

  4. Tap “Join now”

  5. When you’ve entered your details correctly, the “Account Setup” screen appears

  6. Enter your name and create a password, then tap “Save”

  7. You can then log in to the app using your email address and password

You’ll have three attempts to enter your details. If you fail to enter them correctly three times, your admin will send you a new invitation to try again. Your admin will see that you haven’t been able to register – but we recommend you get in touch with them directly too.

What happens if I can’t redeem my invite?

If you’re having trouble redeeming your invite, you can create your account in a different way:

  1. On the top-left corner of the “Redeem Invite” screen, tap “Log In” or “<” to go back to the Login screen

  2. Tap “Sign Up now”

  3. Tap “Redeem Invite” in the top-right corner of the screen

  4. Add the email address (the one which you received your invitation to) and your contact number

  5. Add the 24-digit code from your invite email – you can copy paste it or type it in directly

  6. Tap “Join Now”

  7. When you’ve entered your details correctly, the “Account Setup” screen appears

  8. Enter your name and create a password, then tap “Save”

  9. You can then log in to the app

You’ll have three attempts to enter your details. If you fail to enter them correctly three times, you’ll receive a new invitation to try again.