Customer support resources
Here you will find support scripts and FAQs for various issues users may be experiencing.
Please use these scripts to help users with common questions and user errors. If the issue still persists after going through the script, please notify the relevant members of your team that they need to submit a support ticket to Bond.
- How do I install the app on my phone? (first install)
- How do I register / create an account on the app?
- Why is the app not accepting the password I'm setting?
- I didn't get a verification email
- How do I start using the app?
- How can I be sure my result was uploaded? / Submitting a result without internet connection
- Phone number not accepted on registration
- How do I enable or disable my location on the app?
- Reporting my result: how do I know what my result is? How do I read and interpret my result?
- How can I check which version of the app I have?
- Unable to log in with my details / user unable to log in with their details
- How do I record a test? / How do I enable camera access?
- How do I update my app to the latest version? / App Update