Transform Academy
Documentation
- How do I activate my Transform®?
- How do I set up my admin account?
- What can I do on Transform®?
- What is a group?
- How do I create a new group?
- How do I add a new user?
- How do I add an admin to a group?
- How do I change a group’s details?
- How do I help a user who’s forgotten their password?
- How do I help group admins or operators get started?
- How do I reassign users?
- How do I view test results?
- I can only see five test records in the main dashboard. How can I see more or all of them?
- How do I drill down to look at one group’s data?
- Why is the data I’m looking at anonymized?
- What data can each group admin see?
- How do I look at heatmaps?
- What can I see on a heatmap?
- What can I see when I click on an individual test record?
- How do I see all tests recorded by a specific operator?
- How do I activate my group admin account?
- How do I set up my group admin account?
- How do I invite patients to use the app? (Applies if your organization has activated Transform® Redeem invite and test)
- How do I resend an invite?
- How do I check the status of an invite?
- How do I add operators to my group? (Applies if your organization has set up Operator-led testing on Transform®)
- How do I add another user to my group?
- What happens if I forget my password?
- How do I help a user in my group who’s forgotten their password?
- How do I help operators and patients to get started?
- How do I see my group’s test results?
- How do I look at my group's heatmaps?
- What can I see on my group's heatmap?
- How do I see all tests recorded by a specific operator? (Applies to group admins only)
- How do I see an individual’s test history?
- I can only see five test records in the main dashboard. How can I see more or all test records?
- How can I delete a test record? What test records can I delete?
- How do I access Transform® as an operator?
- How do I activate my Transform® operator account?
- How do I start using the Transform® app for operators?
- How do I record a test result as an operator?
- What can I see on Transform®?
- How do I look up a test subject? How do I create a new test subject?
- How do I see an individual subject's test history?
- How can I see who recorded a test in my group?
- How do I reset my password? (Operators)
- For invited patients - How do I access the Transform® app for the first time as an invited patient?
- For self-registered patients - How do I sign up / register for the Transform® app for the first time?
- How do I start using the Transform® app?
- How do I record a test result?
- How do I view my test history?
- How do I reset my password?
- What else can I do on Transform®?
- How do I reset my password? (general)
- How do I help another user reset their password?
- How often do I need to reset my password?
- What characters can I use in my password?
- How does Transform® protect patient data?
- How secure is Transform®?
- Who can see patient data on Transform®?
- Why is some data anonymized on my dashboard? (Anonymization)
- Will the app be able to read my test result?
- Will the test provider see my personal information?
- Where can I find the Transform® privacy policy?
- I’m testing for COVID-19 – will the app give health officials my information?
- How to log in to your Transform 24/7 support desk
- How to raise a support ticket
- How to navigate the support desk and check the status of your tickets
- Accessing the staging environment for iOS apps
- Accessing the staging environment for Android apps
- Creating multiple user accounts on Transform® for testing purposes